Refund Policy

This Refund Policy explains when WEBISSO LLC returns coins inside RepiySMS, and how App Store and Google Play charges are handled. It is part of the Terms of Service. If a mandatory consumer law gives you a stronger right, that law controls.

WEBISSO LLC
30 N Gould St.
Sheridan, WY 82801
United States
Phone: +1 (209) 208 0078
Email: [email protected]

1. Two different refunds

Coin refunds put coins back into your RepiySMS wallet. They are the usual remedy when a number order does not deliver what you paid coins for.

Store refunds return money for a coin-pack purchase to the original Apple or Google payment method. Those refunds are decided by Apple or Google under their rules. We do not receive your card details and we cannot force the store to refund a completed in-app purchase. If a store refund or chargeback is granted after we credited coins, we will reverse those coins on your wallet, including reducing the balance if you already spent them.

2. One-time SMS (OTP)

Coins are debited when you confirm an OTP order. The request stays open for a short period (currently about five minutes) while we wait for an SMS.

• If the request expires and no SMS was delivered, the coins for that request are returned to your wallet.
• If you cancel a request that is still pending and no SMS was delivered, the coins for that request are returned to your wallet.
• If an SMS is delivered for that request, the charge is final. We do not return coins because you did not use the code, typed it late, or because the website or app you were verifying rejected the number after the message arrived.

Automatic timeout and cancel refunds do not require a support ticket. They appear in your wallet ledger as a refund entry.

3. Monthly rented lines

Coins are debited when a rental or renewal is confirmed and the line is activated.

• You may request a full coin refund of a new rental only within 20 minutes after that order, and only while the line is still active and no SMS has been received on that number.
• If any SMS has arrived, or the 20-minute window has passed, the coins for that order are not returned.
• If we cannot activate a rental, the coins charged for that failed attempt are returned.
• A renewal that completes keeps the line for the period you bought. A renewal that does not complete is returned. Choosing not to use a line after it is active is not a ground for a refund once the window above has closed.

The app shows whether a line is still eligible and why it is not. Approval can depend on our upstream provider. Too many cancellations may lead to limits or suspension under the Terms of Service.

When a rental refund is approved, the same number of coins charged for that order is credited back to your wallet and the number is released. We do not refund unused days after the 20-minute window on a pro-rata basis.

4. Coin packs and promo codes

Coin packs are digital goods delivered as soon as the store purchase is verified and coins are added to your wallet. Because delivery is immediate, store purchases are generally final except where Apple or Google issues a refund, or where a law requires otherwise.

To ask Apple or Google for a refund of the cash charge, use that store’s refund flow (Apple’s Report a Problem, or Google Play’s order history). Tell us at [email protected] if a store refund was granted and your coin balance was not adjusted, and include the transaction id shown by the store if you have it.

Coins that were already spent on a delivered SMS or on a rental that is no longer refundable are not converted back into money. Unused coins are service credit, not a cash balance.

Promotional coins from a code follow the rules shown for that code. We may reverse promo coins if the code was used in breach of the Terms, duplicated, or obtained by abuse. Promo coins are not refundable for cash.

5. Guest accounts

Coin refunds for guests are credited to the guest wallet on that app install. If you later create a new account from the same install, eligible guest balance and history may move to that new account as described in the Terms of Service. Signing in to an account that already exists does not move guest coins onto that account. Uninstalling the app or clearing its storage can separate you from a guest wallet that was only stored against that install identifier; contact [email protected] promptly if that happens and you still have the install identifier or recent order details.

6. How to contact us

For a wallet error, email [email protected] or use live chat in the app. Include the approximate time, the number or country and service shown in the app, and whether you were a guest or signed in. We will review the ledger for that account. Reviewing a request does not by itself mean a refund will be issued outside the rules above.

7. Operator

WEBISSO LLC
30 N Gould St.
Sheridan, WY 82801
United States
Phone: +1 (209) 208 0078
Email: [email protected]